Warranty Policy

Warranty period:

• New hardware: 1 year
• Used hardware: 6 months

The warranty covers manufacturing defects and hardware malfunctions not caused by misuse.

Before any replacement is issued, the customer must contact support and complete troubleshooting.

If a replacement device is sent, the reported defective device must be returned for inspection. Final warranty coverage is determined after inspection.

For complete warranty terms, exclusions and rental conditions, please see our Hardware Policies page.